True Point AG ("we," "us," or "our") is a brand of Arcwest Fabrication LLC, a Colorado limited liability company. This Privacy Policy explains how we collect, use, and protect information when you visit truepointag.com or purchase products from us.
Information We Collect
We collect information you provide directly when you place an order, contact us, or otherwise interact with our website:
- Order information: name, billing address, shipping address, email address, phone number, and the tractor model you indicated at checkout.
- Payment information: payment is processed by Stripe, Inc. We do not store credit or debit card numbers on our servers. Stripe receives your card details directly from your browser and handles all payment processing under their own security standards. See Stripe's privacy policy for details.
- Communications: emails or messages you send to us at orders@truepointag.com.
- Technical information: standard web server data such as IP address, browser type, pages visited, and referring URLs, collected through cookies and analytics tools to help us understand site usage.
How We Use Your Information
We use the information we collect to:
- Process and fulfill orders, including arranging shipping with carriers such as UPS and FedEx.
- Communicate with you about your order, including confirmations, shipping notifications, and customer support.
- Respond to inquiries, warranty claims, and returns.
- Improve our website, products, and customer experience.
- Comply with legal obligations, including tax reporting and fraud prevention.
Who We Share Information With
We share information only with trusted third parties who help us run the business, including:
- Stripe for payment processing.
- Shipping carriers (UPS, FedEx, USPS, or others) for delivery.
- Email service providers for order confirmations and customer communication.
- Government authorities when required by law, such as for sales tax reporting.
We do not sell your personal information to third parties. We do not share your information with advertisers or data brokers.
Cookies and Analytics
Our website may use cookies and similar technologies to remember your preferences and analyze site traffic. You can disable cookies in your browser settings, though some site features may not work properly without them.
Data Retention
We retain order records for as long as necessary to fulfill warranty obligations and comply with tax and legal requirements (generally seven years for tax records). You may request deletion of your account data at any time by emailing orders@truepointag.com, though we may retain limited records as required by law.
Your Rights
You have the right to:
- Request a copy of the personal information we hold about you.
- Correct any inaccurate information.
- Request deletion of your information, subject to legal retention requirements.
- Opt out of marketing communications at any time.
To exercise any of these rights, email orders@truepointag.com.
Security
We use industry-standard security measures, including HTTPS encryption and PCI-compliant payment processing through Stripe, to protect your information. No system is perfectly secure, however, and we cannot guarantee absolute security.
Children's Privacy
Our products are sold for use in commercial agricultural operations and are not intended for purchase by minors. We do not knowingly collect information from anyone under 18.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective" date at the top will reflect when changes were made. Material changes will be noted on this page.
Contact
Questions about this Privacy Policy? Contact us at:
True Point AG
A brand of Arcwest Fabrication LLC
Email: orders@truepointag.com
Website: truepointag.com